Have been trying to upgrade to a Pro since Sep 5th, but the upgrade system was showing incorrect pricing. Emailed support and Rachael indicated she would revert back, never heard anything. I sent another message on Oct 3rd, again she says she will get back to me, nothing yet.
Checked today and the bug appears to be fixed, why no notification? Worst part is that the shipping notification for my US Basic unit ordered during the pre-order campaign is Jan 26 2018 while Pro units ordered after mine will receive shipping notifications before me (re-balancing of production towards Pro).
Can someone please confirm that the upgrade system is working properly, and how an upgrade would impact my delivery date. As per @dan it appears that Pro unit production is scaling up and explains why None Pre-Order US customers are getting shipping dates prior to me, want to ensure that I get pushed up if I upgrade.
Should also note, something is wrong with my account, have a second open order with a bunch additional glow forges in it, hoping this can be cleared up
Should apologies about the tone, just really frustrated with how this story has played out, and the lack of support. Resorting to posting on the forum to ensure its addressed.