Hi all. sharing with you my concern and what is happening with a purchase that i have made and that i am asking support for.
I recently purchased a Glowforge Pro for to main reasons, the Included Air Filter and better Laser, however i did not received the Filter so i asked and i was told it is delayed. Also i was told it was possible to see a tentative date for the shipment for the AirFilter in my profile, but in mine i do not have any specifics about the AirFilter.
I send a mail to support and their response is that i did not ordered and AirFilter. My concern and complain is that the PRO is advertised with the AirFilter…
Attached the description when you click on Compare and clearly specifies the PRO Version comes with the AirFilter Included.
All your advise and support is appreciated. i think this is a great machine but support and sales not very reliable.
Thank you All