Hi! I figured I would reach out to the community since support hasn’t gotten back to me in days. My pro won’t cut all the way through my materials. Here are the things I’ve tried to remedy the situation on my own.
-cleaned lenses, mirror, and camera.
-made sure material lays flat on the bed
-made sure the crumb tray in in the appropriate postion
-i’ve used proofgrade material with proofgrade settings to attempt to cut the gift on good measure (didn’t cut)
-I’ve cleaned my fans
-I’ve reached out to glowforge support on Friday, it is now Tuesday.
Does anyone have any additional suggestions? Also, can anyone tell me what the return process looks like? At this point I’d rather spend thousands with a company that will actually help me if I run into a problem. Thanks in advance!