Support Team…the following are website feature recommendations, not an individual GF unit issue:
Would it be possible for the GF Support Team to add one element, and revise another element in the user’s Account & Settings page (https://glowforge.com/settings/general)?
ADD: Add a Trouble & Support ticket tracker tab/section that would list when a trouble ticket is submitted, when it is being worked, expected resolution timeline, and when resolved - what was done to resolve. An easy grid that shows the user’s personal problems & support history. I would guess that this is already in a GF Support Team database, so it would be a relatively easy data sharing piece.
REVISE: Revise the Purchase History tab/section to include any purchases made to repair the user’s GF (e.g. black cable, wheels, etc…). Right now, mine just shows my materials purchases from the GF Catalog and Shop, it does not display any repair/replacement hardware that I’ve purchased. Should be an easy element to add, since it’s simply a list of what was purchased through support, date, and cost. The part invoice and purchase data is already with GF, so it would be a relatively easy data sharing piece.