Problem with your order, please contact us: no response

support

#1

"There was a problem processing the following order. Please contact us at support@glowforge.com."
I first saw this 3 weeks ago. Since then I have sent an email a week to support@glowforge.com. I have not gotten a response.
However, I did notice that my date got pushed back 2 weeks to Nov 21.
It still says there is a problem with my order even after pushing me back 2 weeks.
Can someone help?
I do receive the big delay emails from glowforge.

hj


#2

I had the same thing on my account 2 weeks ago, and noticed that the credit card they had on file for my account expired at the end of last year. I updated it, and the message went away.

Then, sometime last week, the message re-appeared. I sent an email to support@glowforge.com. The CS rep removed the message a couple of days later, and said there was no issue with the account, but offered no explanation as to why the message had appeared.

Curiously, on both occasions, I received no email from GF telling me there was an issue. There was just a message posted on the account that I happened to see


#3

Yeah, my order page carried that silly notice for two years. Still not sure why. I think it’s a remnant of the old ordering system and has nothing to do with the status of your order. Rita (IIRC) told me to just ignore it, so I did. The order was fine.

If you have posting access here, your order was processed, so I wouldn’t lose any sleep over it. Ditto the date moving…it means you’re in the system. :slightly_smiling_face:


#4

I’m so sorry we didn’t get back to you. Did you send the emails from a different email address from the one your order is under?

I took a look at your account and things look good! Would you check back and let me know if you still see the error message?


#5

no same email address.

The message is now gone.

I know you guys are busy.

Keep up the good work.

Howard


#6

I used the same email address.

The error message is now gone.

Howard


#7

I’m glad to hear that! Thanks for letting me know! Since you’re in good shape, I’m going to close this thread. If the problem reoccurs, go ahead and post a new topic.


#8