Problems this morning?

Scanning and can’t refresh bed image. No incidents reported on status page.

No issues on my end right now. Have you tried cleaning the lenses on the lid camera? and if so that that did not fix the issue possibly check wifi or connection issues? link to info-> Here

If neither of those solve your issue you may need to wait for support to pull logs from your machine and look for faults.

Everything was fine yesterday but this morning I powered up and the GF is stuck on scanning.
I cleaned all the lenses and mirrors but no help.
I tried with the head at the rear left position and also centered under the lid camera.
When the unit is turned on it revs up as normal but there is no movement of the head.
Clicking on refresh bed image has no effect .
WiFi seems to be ok.
Time is 8:40 AM EDST

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Thank you for the help @primal_healer!

The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:

  1. Turn off your unit.

  2. Open the lid.

  3. Using both hands, gently roll the laser arm to the front of the unit.

  4. There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.

  1. If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.

  2. If any of the cables are misaligned in the clip, take a photo of the clip and cable and send it to me so I can take a look before you proceed. Do not try to adjust or reseat the cable.

  3. Close the lid.

  4. Turn your unit back on and wait for it to calibrate.

Let us know how it goes.

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Unfortunately, I took a tumble Friday morning and ended up in the hospital with a broken leg so it will be a while before I can get back to it.


feel better!

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Dang thats a bummer, best wishes for a speedy recovery.

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Oh no! Hopefully you can get back home soon. :anguished:

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Oh no! Wishing you a very speedy recovery…when it rains it pours sometimes it seems.

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Sorry to hear about your spill, @lcronkite! On behalf of the whole team, I wish you a swift and pleasant recovery! We’ll be here to help when you’re back in action.


Hi @lcronkite. I hope you’re doing well and recovering safely. I wanted to let you know that I’m going to close this thread, but we’ll be on hand to keep troubleshooting just as soon as you’re able. Simply write us an email or start a new thread, and we’ll be happy to pick up where we left off. Thank you again!