Problems with setup

Community Support
1

I’m having a problem getting past the Terms of Service screen while trying to set up my 'forge (pro model fwiw). I’ve scrolled and read through all of the text and when I get to the bottom, the “I Agree” button is greyed out…clicking on it has no effect.

This is the URL that comes up when I type in “setup.glowforge.com” per the instructions that came with the machine.

https://glowforge.com/setup/terms-and-conditions?entry=first

Browser is Explorer.

I’m sure that I’m missing something pretty basic…anyone have this problem?

2

I’d suggest giving it a try in another browser, e.g., Chrome.

5 Likes
3

It sent me here after agreeing to… whatever all that was…
https://glowforge.com/setup/unboxing

Darn, I was hoping to participate in a class-action lawsuit if one ever sprang up.

4

I don’t have a GF yet but I tried it on my iPhone and it got me all the way to the connect Wi-Fi screen. Must be your browser.

What browser are they definitely supporting??

5

Do you mean actual Internet Explorer or Edge?

6

Yes, the app.glowforge.com interface has issues with Internet Explorer.

I believe officially supported browsers are Chrome, Firefox, Edge and Safari.

Also, the most stable start in that order.

3 Likes
7

The only reason anyone should use vintage IE is for those occasional weird sites and gadgets that literally do not work with anything else. I can’t imagine it being a daily driver any more.

I am surprised that the GF interface doesn’t prevent you from proceeding without the right user-agent string.

1 Like
8

@PFI-Guy is right – would you try a different browser and let us know if you continue to have trouble, please?