Production units being delivered

Everything Else
161

Congratulations all around!

1 Like
162

Congrats!

163

Got shipping notification.
Monday.
Dancing and singing and :squeee:

17 Likes
164

Can’t wait for my own!

165

Congrats!!!

I guess I’m gonna be the last of my group to ship. Fingers crossed for Monday. :slight_smile:

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166

Monday?! That’s great!

Wonderful!!!

It’s party time!!!

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167

still trying to figure out why i cant upgrade mine and it says my order has an issue i would like to know what issue i ordered it 2 years ago on the 18th and now it decides to say theirs an issue BTW i paid 2 years ago as well have the statement to prove it

168

Sorry to hear you’re having issues. Do yourself a favor and go directly to Glowforge with the issue. support@glowforge.com

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169

i did last week they said they would let me know so i emailed them 2 days ago and they never got around to it from what another person said and
my fear is that is keeping the email from being sent and again i wanted to look into upgrading because they downsized the y axis to 11.5 and i would like to check the price of the pro model and know how much it would be to upgrade but it wont let me

170

Okay… Let’s try and get you what you want.

Sorry to abuse the @!!! @GlowforgeStaff, @Rita, @dan can somebody please help our friend spend more money in Glowforge’s direction here?

6 Likes
171

thanks for the help im just on a tight leash and im going away to shool so my time like is quickly dwindling cause i have to start saving money and everyday i dont have it is another day for me to see that i have invested 2 grand into something i yet to have
so thanks for your time and sorry for my lack of patience

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172

That shouldn’t happen - @rita will take a look for you tomorrow. I apologize.

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173

I am first day (evening) order, basic unit… my proof grade material arrived today and the GlowFORGE unit is tracking for a Thursday (two days) delivery. We are pretty excited and hope everyone here has similar news soon!

32 Likes
174

Awesome! You’re gonna love it! :relaxed:

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175

Still haven’t received any word from anyone??? Think you could do something about it

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176

Might want to check spam folder and make sure they aren’t bring filtered out

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177

I have been check everyday added all the glowforge emails to my contacts

178

Have you received ANYTHING from glowforge.com? Anything at all since your issue began?

179

Nothing at all

180

Okay. You’re clearly having a problem that’s outside of Glowforge’s responsibility. There is an automatic reply to every support message that says they received your request. Since you never received that either you sent your request to the wrong address (should be support@glowforge.com), or you have a filter/rule preventing you from receiving messages from glowforge.com.

I simply cannot think of a third option.

5 Likes