Proofgrade has what?

So after not receiving my golden email until I chased support, I thought that now this has been sorted and I’ve given my address I just needed to be a patient for a little be longer and I will finally get my machine Yea.

A few days goes by and I don’t hear anything keep checking the forum to see if this is normal and it looks like it is. A week later and still no additional update my patience runs out an I email support. Today I get the email saying my proofgrade is on its way Yes!!!. I tell family, see it happening it’s finally on its way I said proudly as I click on the tracking email to read the following:

Louisville, KY, United States 22/03/2018 14:22 A missing commercial invoice is causing a delay. / The package will be returned to the sender.

22/03/2018 4:19 Warehouse Scan
Louisville, KY, United States 21/03/2018 3:54 Warehouse Scan
Louisville, KY, United States 20/03/2018 4:00 Warehouse Scan
20/03/2018 2:27 A missing commercial invoice is causing a delay.
20/03/2018 0:34 Arrival Scan
La Vergne, TN, United States 19/03/2018 20:57 Departure Scan
19/03/2018 19:54 Origin Scan
United States 19/03/2018 18:54 Order Processed: Ready for UPS

are you joking?

It sounds like UPS lost a piece of paper. UPS has often done worse.


Oh no! Thank you for letting us know and I’m looking into it now. As soon as I have more information I’ll update this thread.

We’ve followed up in email with next steps and we’re working on it there, so I’m going to close this topic.

Thanks again for letting us know about this.