Proofgrade has what?


#1

So after not receiving my golden email until I chased support, I thought that now this has been sorted and I’ve given my address I just needed to be a patient for a little be longer and I will finally get my machine Yea.

A few days goes by and I don’t hear anything keep checking the forum to see if this is normal and it looks like it is. A week later and still no additional update my patience runs out an I email support. Today I get the email saying my proofgrade is on its way Yes!!!. I tell family, see it happening it’s finally on its way I said proudly as I click on the tracking email to read the following:

Louisville, KY, United States 22/03/2018 14:22 A missing commercial invoice is causing a delay. / The package will be returned to the sender.

22/03/2018 4:19 Warehouse Scan
Louisville, KY, United States 21/03/2018 3:54 Warehouse Scan
Louisville, KY, United States 20/03/2018 4:00 Warehouse Scan
20/03/2018 2:27 A missing commercial invoice is causing a delay.
20/03/2018 0:34 Arrival Scan
La Vergne, TN, United States 19/03/2018 20:57 Departure Scan
19/03/2018 19:54 Origin Scan
United States 19/03/2018 18:54 Order Processed: Ready for UPS

are you joking?


#2

It sounds like UPS lost a piece of paper. UPS has often done worse.


#3

Oh no! Thank you for letting us know and I’m looking into it now. As soon as I have more information I’ll update this thread.


#4

We’ve followed up in email with next steps and we’re working on it there, so I’m going to close this topic.

Thanks again for letting us know about this.


#5