Purchased design won't open

I just purchase the campfire coaster design. it has two files. one opened and printed. The second opens but has nothing in it. The base is the one with nothing.

Try resetting the design. Click the 3 dots in the menu bar, select “design details,” then “reset design.”


Wow! thank you ! That was it!


I’m sorry that you ran into trouble with your design from the catalog. It’s great to see that the advice that @geek2nurse provided got you up and printing! Thank you Geek2nurse!

I’m going to close this thread. If you run into trouble again, or have any questions, please post a new topic here on the forum or email us at support@glowforge.com and we’ll be happy to help.

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