Purchased file gives error message/canceled print

I purchased a 4 layer svg from etsy. Each layer is a separate file. I’ve cut one of the layers. This next layer I’m trying to cut keeps giving me an error “unable to complete print”. I’ve unplugged the glowforge (it’s an aura), restarted my computer, and it still gives me the same error. I’m wondering if there is a problem with the file, but not sure how to fix it. Help! I’m really new to all of this as well.

Welcome to the forum

The problem is probably with the file. Try opening a different layer and see if it prints. You may need to contact the file seller for assistance.


Thanks. I’ve reached out to the seller. Haven’t heard from them yet. I was able to print one of the layers, so hopefully it can be resolved with the seller.

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