I put in a support request a few days ago about an intermittent purple light on the Glowforge Pro. Simple job, just over 1 minute. Laser does not fire, purple light comes on, but the UI continues to count down as if nothing was wrong. Powering down and back on appears to resolve the problem. It’s happened twice previously.
Today, I started a job, and again the laser did not fire. However, a new issue has cropped up: there was no purple error light this time, and pressing the Glowforge button did not pause the job. Worse, when I opened the lid, the head continued to pass back and forth. That seems like a potentially serious issue to me, although maybe less so if the laser isn’t actually firing.
Has anyone seen this particular (mis)behavior?