Hi folks,
I put in a support request a few days ago about an intermittent purple light on the Glowforge Pro. Simple job, just over 1 minute. Laser does not fire, purple light comes on, but the UI continues to count down as if nothing was wrong. Powering down and back on appears to resolve the problem. It’s happened twice previously.
Today, I started a job, and again the laser did not fire. However, a new issue has cropped up: there was no purple error light this time, and pressing the Glowforge button did not pause the job. Worse, when I opened the lid, the head continued to pass back and forth. That seems like a potentially serious issue to me, although maybe less so if the laser isn’t actually firing.
Yes, if you opened the lid and the head kept moving, you need to unplug the machine and find your box and orange bits…don’t use the machine again. It will likely need to go in for repair. I’m sorry. That’s lousy news.
That’s what I’m afraid of. And given the support delays during the pandemic, I’m dreading the down-time, especially when my side business is just starting to take off. Bah!
Thanks, Pip. I’ve been in touch with Marc, who accessed the logs and advised that there were wifi issues concurrent with each of the problems. I’m going to reconfigure my network and monitor for now.