Question about cancelling - credit card no longer exists

qa

#1

I think I have an easy one here. Not set on cancelling yet, but getting there.

I made my purchase with a credit card issued by my financial institution. Since then the card has been cancelled and a new one (new number etc) provided. If I go through the cancellation process, is there a place to input information about where you want the money refunded? (just in case the payment method no longer exists?)

Thanks!

JW


#2

@jweaver835, I think you’ll be best helped by e-mailing support@glowforge.com rather than asking here in the public forums.

Best of luck to you!

  • Tom

#3

Hopefully you don’t cancel. But if you do, you shouldn’t have an issue. There was a thread about a similar situation awhile back. They canceled without too much issue.


#4

From what I’ve seen they ask if you still have the same account you paid with. Saw this on the glowforge reddit:


#5

@Rita will take good care of you when you e-mail support@glowforge.com


#6

I don’t know the details, but Rita’s team has a whole set of processes for making sure cancellations are processed immediately, even if credit/bank details have changed. If you decide to cancel, support@glowforge.com will walk you through.