Question about discount for initial european backers

[marc.simon1]

Hi,

I am a European initial backer on Kickstarter. During the the developpment of glowforge, some discount on future future Glowforge’s shop to apologize about delays.

Domestic backer was able to spend them on Glowforge’s Shop (material or designs) but others backers like me can’t.

Is it possible to have an update on this question. I don’t see anywhere the amount of discounts on my profile. Is that normal? Are the discount still available? Is there an idea when it will be possible to spend them in any way?

Thanks by advance for yo ur answers. And just for clarification, it is not a complaint, just a question to know what is the present status on this question.

Take care

Marc from France

[deirdrebeth]

The last I saw was:

One more thing: for all international customers who have Founders Discounts and don’t have shop access yet, we’ll extend your discount to make sure you can make use of it.

but in the same announcement they said the entire EU had access to the shop. So fingers crossed a staff member will see this and send you an email response letting you know about your credits.

International Shipping Latest

Updated 4/2/2020 All Glowforge Pre-Orders Now Shipping Shipment notifications are complete for all Glowforge pre-orders around the world, including Glowforge Printers and Glowforge Air Filters. Some of you have been waiting since the very beginning, and we can’t thank you enough for your patience. Please share pictures as you start printing – I’m sure it’s hard to believe, but we’re just as excited for you to create as you are! If you have an international pre-order and didn’t receive the emai…

[ben1]

Just to clarify - Glowforge was an independent pre-order and did not ever feature on Kickstarter. While this seems to be a common myth, it isn’t true - GF has always been independent of the crowdfunding platforms.

[marc.simon1]

@ben1 you are totally right. I’m backer regularly on Kickstarter but Glowforforge was not in this case. A wrong mental shortcut.

@deirdrebeth, if I receive an answer personnaly and not in this thread, I will share it, hoping it will be a positive one

[KelseyM]

Hello @marc.simon1, thank you for asking! Since this has to do with your personal account, we will follow up with you through email. I’m going to close this topic.