we have a GF at our hackerspace, and we’ve had a few hot days where the GF was not able to run during the day because it was too hot, so a few people came at night or ealy morning to use the GF
just after that it just shut down in the middle of a cutting operation (just goes dead) even the lights go out… cleaning it seemed to help, (vacuing the cutting surface, cleaing off the tube with a cloth, and using a airduster where possible.
but it just happened again and even after cleaing it does not come back up i did notice that the last thing i saw in the web interface was “allert cooling” but i have a thermometer staning right next to it and it’s about 21 C right now
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll reach out to the owner of the Glowforge via email to sort out the details. I’m so sorry about the bad news.