I opened this topic yesterday. I had a brief text conversation with someone from support who assured me they would send me an email yesterday. Well, 24 hours later, no email, no resolution and my original topic was closed.
I am asking for this to be reopened. I used the refurb unit once and the head has decided it will no longer move. The camera does not see anything. I checked all the clips. The lenses are clean. Needless to say, with $600 in supplies sitting, and orders to fill, I’m more than a little frustrated right now.