Rendering has stopped Working

At exactly 11: 45am eastern time my designs our no longer rendering.

Been almost 2 years without any issues , but this one has brought the shop to a halt.

None of my designs our rendering ,
Please advise;

I have logged in and out many times.

The good news while frustrating is that this is done in the cloud so it is nothing to do with your unit.
There is eather a local problem or a cloud problem, the later being more likly.

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Is your down also than ?

Okay, try it now, mine is working.

No mine is still down, im in Ohio do they use a different sever maybe ?

I’m not privy to their server layout. :frowning_face:

It is looking like you have a local issue, the status page says they are up.

Then again, sometimes it takes awhile for them to realize.

Yeah someone is messing with it my designs our being moved again . Its still not working at all.
I guess im the only one. ugh

Sounds like you are in the middle of an update that will probably get all of us at some point then.

2 Likes

Down 45 minutes for what could have been update , Now working again. Thank you for the support

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I’m so sorry to hear that you’ve hit this snag. I’m glad to hear that you are no longer running into the same snag. I reviewed the time period in which you reached out, and we did not experience an outage during this time. This may indicate trouble locally, but it can be hard to narrow down.

I’ll close this thread for now, but please don’t hesitate to reach out to us directly at support@glowforge.com if you run into the same snag, and we’ll send over the next best steps.