I received my Glowforge a few weeks ago and hit a snag on setup. When I was installing the print head, the magnetic top popped off and the small plastic piece with mirror top popped out. I wasn’t sure which way the piece was oriented originally - and there were NO instructions regarding this piece anywhere. When I put the mirror in first the magnetic top would not close so naturally I put the piece in the way it would allow the top to close. WOW, DO I TOTALLY REGRET THIS.
When I ran my sample ruler, the laser beam melted the plastic and some of the part is now enclosed within the print head. I reached out to support and waited, and waited, and waited. I did not hear back within 3 days. It took them 8 days, and it was a short reply with links to parts I need to buy to replace.
I am okay with that, however, I CANNOT open the print head to get the melted plastic out. I desperately am in NEED of HELP. I immediately replied to the support ticket stating that I do not have the tools and that I need additional instruction or would like to send the print head back to Glowforge for repair.
I am still waiting to hear back from Support (Jae L) on what to do or the tool I need to open the print head. I would prefer to send the part back for repair.
I do not think the instructions were clear and I think this piece could have been better secured. At this point, I am just looking for help to repair. Otherwise, my 3k Glowforge is now just an eyesore as it is not usable.
SOMEONE PLZ SEND HELP!!