I’ve searched this forum and tried all the troubleshooting steps I’ve found regarding this topic, but thought I would check to see if there might be any updated solutions or tips given that the most recent post I found was from last year.
The laser tube went out on my Glowforge, and the only solution was to pay for a refurbished unit to be sent. It took 3 machines to get a functional one when I first purchased my machine 2 years ago, so I was wary of having to go through the issues of troubleshooting another machine with possible damage from shipping. The refurbished unit arrived a few days ago and cut the “Gift of Good Measure” test just fine. The next time I used the machine was yesterday. It engraved one job fine, the next had a distorted picture and then shortly after, the machine became stuck on “focusing.” It repeatedly makes a series of 5 clicks. I unplugged the Glowforge, the modem and the DSL cable, as well as rebooted my computer. I did this several times with no result. The GF has a dedicated network and there is nothing else running on it except for the computer. I never had this issue with any previous GF, and after a few hours gave up trying to remedy it.
This morning, I tried again, and it started up normally, but had a series of wildly fast movements of the gantry that repeatedly pulled it out of alignment. I got that issue resolved and it cut three projects correctly, and then went right back to the “5 clicks and stuck on focusing” bit. I’ve once again failed to get a response from unplugging/recycling/rebooting all involved electronics.
I’ve been without a machine for a few weeks now and am so hoping someone has a new and improved remedy? Thanks in advance for your help…