Replacement cable did not fix the problem G874389406

I just received and installed a replacement cable based on a tech support chat conversation. I am frustrated to report that the replacement cable did not fix the problem. Can someone tell me what I need to do next

We would need to know what the problem is that you are experiencing.

@tracy.k.hankins, I see you also emailed us about this issue and I just sent you a response there. To avoid duplication, I’m going to close this topic.