Replacement doesn’t work either

I received my replacement pro Dec 23. It’s doing the same thing as the first machine, not cutting on the right side. I immediately sent in an email with no response. I emailed again and got an auto generated response which said to call for faster service. I’ve called 4 times and no call back and still no emails either. This is getting to the point it’s considered criminal. You can’t take $6000 from someone and not deliver the goods promised.

If it’s only been 5 days, I’d assume closed for Christmas. I got ghosted 17 days ago. They may of took December off.

@euvadavis I am sorry your replacement arrived and is not cutting through on the right side.

It looks like you sent us an email regarding this issue. I’m going to go ahead and close this forum post and follow up with you there.

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