Our replacement machine for the borked one arrived yesterday. I unboxed and set it up this morning. I turned it on, connected it, and it still says offline on the app. I’m sure I’m just missing some way to disconnect the old machine here, but I can’t seem to find any special instructions for getting a new machine.
The more worrying thing is this o-ring that appeared on the floor of the machine after it did it’s “first time turned on” dance.
The rubber ring is from the packaging screws that hold it in place during shipment. Just put it with all the other important red and orange bits! Did you click on it in the upper right corner to see the right glowforge? The old one might still be on there and you might be seeing that.