I’m also waiting for my replacement. I was originally told it would be shipped by two weeks. It hasn’t shipped yet and I am also losing faith. There is no phone number to call just email to contact support. I’m really hoping our machine ships soon. I only had it two weeks before I had to send it back.
They contract with a manufacturer. And these days there is no telling what they are dealing with getting parts. So clearly that sucks when you are twiddling thumbs when you were expecting to be lasering.
Expedited shipping means that when it’s shipped they use a faster shipping method to get it to you. It doesn’t mean expedited factory production of Glowforges. Once they have something to ship to you, you’ll still get the expedited shipping you paid for.
If you are new to the Glowforge there is still a tremendous amount of work to do that does not need an actual Glowforge sitting there.
I was at the tail end of the original folks so only waited 8 months instead of several years but I spent many weeks learning Inkscape and making stuff I could do once the Glowforge arrived.
There are large areas of details in setup and operations the do not open until your original Glowforge arrives. As your original has arrived extra time spent studying that area is not wasted as well.
The 5 weeks or so I was without a Glowforge were spent working on designs as well.