Continuing the discussion from
What does a second-hand Glowforge buyer need to create a Glowforge account?:
I sold my Glowforge yesterday and also shipped it yesterday. It turns out it might be delivered tomorrow. The buyer is, understandably, anxious to get to start using it so they/we need to know what is required of us to transfer ownership.
I sent an email to support with specifics about this sale (subject: “I sold my Glowforge and it’s scheduled to be delivered to the buyer tomorrow”) but I’m guessing other people may be curious as well. Do you need to call the original owner? Do you need to call both of us? Should a seller send a “I have sold Glowforge serial number XXXXX” to
firstname.lastname@example.org? Would a certain subject line help with sorting? Is any other information required? If the Glowforge hasn’t been activated yet can the buyer just connect to app.glowforge.com?
(Sorry if this has been spelled out before, I don’t recall having seen it.)
i’m quoting Hirudin and resubmitting this question. he may have emailed, but the reason he posted this question in P&S is valid and instead of just closing the post and answering his email, I think it’s something that should be answered on the public forum as he intended.
I suspect the company just needs to associate the account with a specific person for warranty purposes.
email@example.com and we’ll take care of you.
Choose “Add User” to invite the new owner to be a user of your Glowforge
Once they accept, email
firstname.lastname@example.org their first and last name and email and state that you’d like to have them become the owner of your Glowforge. We’ll follow up from there!