Reset design not working

melantha · March 23, 2018, 1:43am

I was working with the snap and save box, trying to add a custom engrave the the design. Had a lot of issues with that and tried to reset the design using the three seashells…I mean dots, but it keeps resetting to my custom artwork with none of the line work for the box.

Jules · March 23, 2018, 2:47am

Try refreshing your browser after you reset it.

melantha · March 23, 2018, 3:09am

I did try refreshing. Didn’t work.

Jules · March 23, 2018, 3:13am

Well, that’s a drag.

briski · March 23, 2018, 10:02am

Is this for the designs that we got for free? I deleted one by accident. The icon to open it istill there but there’s no design in it. Now I don’t know how to get it back…

jbmanning5 · March 23, 2018, 12:12pm

It should work for catalog and free designs. But not yet for user-uploaded designs.

melantha · March 23, 2018, 2:55pm

Yeah, it was the free design they gave us for the Snap and Store box. I hit the Restore Design button but instead of deleting the custom image I added, it kept that and deleted everything else.

mark14 · March 23, 2018, 11:58pm

yep, just did the same think to the puzzle for me.

jaz · March 26, 2018, 8:46pm

@melantha and @mark14 I’m so sorry about that.

I’ve sent you a new copy of the design so you can get back to printing. You’ll find it in your list of designs on the Dashboard.

@briski If resetting your design doesn’t help, please post a new topic and let us know. Thank you.