So i started up my GF and brought up app on my computer. My GF was showing offline. I turned it off then waited and turned back on again, but still offline. So i went through the wifi connection setup 6 times and still nothing. I get connected to the GF but when I select a network for it it doesn’t connect and I get Device error message. I am on a deadline for a client and now it is stuck in non connectivity hell. PLEASE HELP! FYI I reset my router and modem and used two different browsers and still nothing.
I’ve noticed mines been doing that if I leave a browser window open and shut the Glowforge down (for the night or whatever). A log out of the app and back fixes it just fine.
Agreed. Good first step is to make sure you’ve logged out of all browsers / devices, then restart the GF.
Just tried that and still showing OFFLINE
Nope not working
OK I’m a moron. I saw an unexpected guest on my wifi network like 3 days ago so I blocked them. Hahahaha well that “guest” was my Glowforge. HAHAHA! All set…
Lol that’ll be one to remember for troubleshooting
The first time was at a makerfaire.
I am definitely going to show that IP as my GF now. Oh Man!
Glad it was easy.
You’ll make friends in the Support crew if you set your post to ‘resolved’ (or edit the title).
Yeah. I make sure all of my connected devices have friendly names in my router. Tom’s Phone, Glowforge, Xbox… Makes life a lot easier taking the guesswork out when troubleshooting!
In all seriousness, I’m glad you had the ability to identify and resolve the issue on your own. Now get cutting!
I’m glad to hear you’re back online!
I’m going to go ahead and close this thread. If you have any other questions, please don’t hesitate to open a new thread or email email@example.com.