I think this is my first post ever.
Respectfully, Glowforge: If shipment is delayed again, I’ll be asking for a full refund.
I pre-ordered on 9/29/2015. On 10/28/15 I added the air filter. So I’ve spent $2,770 in total, including shipping.
Yes, at the time I did have the impression my unit would have been shipped during the first quarter of 2016. (At the time, the website mentioned the first units would ship in December 2015.)
Since then, the schedule has changed several times. Stuff happens, I get that. But stuff has happened in my life too, which affects the balance of my desire to own a Glowforge (at an unknown date) versus my desire to have access to $2,770.
I’m not cancelling yet. This is just fair and open communication. If you need to consider another delay for any reason, I’m sure you’d like as much information as possible about how it may affect cancellations.
I am just one of your many customers, but I doubt I’m alone. If others feel the same, please respond so Glowforge knows it. (It’s not an insult. It’s useful information. I’m a business owner myself, and when someone tells me they’re dissatisfied and thinking of asking for a refund, I’m GRATEFUL they came forward, while I could still address the issues.)