Right side not cutting

When we try to cut things on the left side of the glow forge it always cuts through, however when I try to cut on the right side i have to run it 4-5 times and by then the material is burned.
Please help if you can

Welcome to the forum.

If the Glowforge optics are not properly aligned, it does not properly cut on the right side. It is possible that rough handling by the delivery folks have damaged your machine. Make sure that the window on the left inside of the machine, the window on the side of the printhead, the lens and the mirror are all clean. If these optics are clean and the machine won’t cut on the right side it will probably have to be replaced. Contact Glowforge support.

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