Customer service needs to contact me ASAP! I have communicated back and forth with “Bailey” via email and this is my automated repsonse
“Thank you so much for reaching out! We hate auto-email, but wanted you to know that we got your message and have assigned it ticket #148571. We’re currently experiencing higher than normal volumes of questions, so unfortunately some of our answers may be delayed. If you’re a current Glowforge customer having problems using your product, we’ll get back to you within three business days - and we’ll try for much sooner. For all other queries including upgrades, purchasing, and shipping, it make take us a little longer to reply. Our deepest apologies.”
I’ve looked at 3.13 regarding returns, and it gives NO information regarding where I need to return the shipped items. I’m well aware there will be a “restocking” fee of 10%, and I’m responsible for ALL shipping costs. What address should I use, and do I NEED a return label.