Attempted to use GF this morning but it has been stuck in “Scanning…”. Laser head does not move, clicking noises when power on, and fan noise starts. The day before, I was able to successfully print a number of jobs without any connection/“Scanning” issues.
GF is connected via MiFi through a 2.4GHz/guest connection. Please help.
I extracted the logs from your Glowforge to investigate your report, and it looks like you’ve been able to print successfully since starting this thread. That’s great to see. If you were using a network device that was affected by a service provider outage, it may have caused calibration trouble. Could you please let me know if you’re still running into any problems with this? Thanks!
Thank you for the update and, miraculously, I was able to continue printing. However, the issue has happened again. I am waiting it out to see if it wants to finally start working…
@vee is there any explanation as to why the GF takes so long to power up? Like before, I turn it on and it stays in “Scanning”. I don’t know what I did to make it work two days ago but it seems that it randomly decided to start working. My guest Mifi shows that a device is connected so there doesn’t seem to be any connection issues. It just doesn’t want to stop “Scanning”. No movement at all from the printer.
Thank you for checking the clips and for the photos.
Unfortunately, it looks like your Glowforge is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll reach out to the owner of the Glowforge via email to sort out the details. I’m so sorry about the bad news.