I am a brand new GF owner and the air assist fan on my carriage plate is currently broken. I have spent the past 11 days checking in with the GF support team trying to get an update on when my replacement will be shipped, but there has been a delay. My business is too young to afford to turn away customers right now, and I am seeking alternative solutions. If anyone out there has a spare carriage plate they would be willing to sell to me, I am looking to buy one and pay you for overnight shipping.
If you can spare an extra part you may have in storage to help a new small business owner out (and if you want to make some money!) I would greatly appreciate it. I will buy your spare from you AND I will send you the one I eventually get from GF in the mail free of charge. Please contact me here or at my business email, baymeadowbee@gmail.com.
If you intend for support to see this, you need to post in Problems and Support, or send an email. They don’t browse the community forums.
I think I can count on one hand how many times I’ve seen they’ve had to replace one. Usually because of fire damage. I can’t imagine an owner having a spare sitting around.
When I google the part number I see some fans with and some without connectors. I have no idea whether the connectors are the same or wired the same. Sorry, don’t have quite the initiative to take mine apart to check.
My fan junked up a few times. When cleaning it failed, I replaced it with one i sourced by looking at the fan and finding similar online. I believe the one I picked came with a compatible connector but the details are lost to me now.
I ended up buying that one!! It arrived in 15 hours (if only Glowforge support had that kind of customer service!!) but unfortuantely it is the one without the connector. I couldn’t seem to find one with the connector already on, but I will look again!
bite the bullet and buy yourself some wire strippers and a soldering iron (and solder of course). Watch some youtube videos on soldering and jump into that as well. Electrical tape or shrink tubing will also be needed.