I totes understand the uncertainty - keeping status.glowforge.com bookmarked can often clarify that uncertainty!
P.S. They’ve updated a fix and are monitoring results so go go go, and if you have an issue, open a new thread!
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yes, one can sort it out. my comment was more about the pain in the ass-ed-ness of it and how many potential failure points there are given the networked design.
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I’ve been burned in the past with the only web based software. You’re right about the failure points, you end up spending so much frustrating time on troubleshooting when it could be so much easier. This wasn’t bad at all, just bad timing, but the potential is there for a really bad day/week.
Whew, glad today I decided was good for taking photos and creating (Etsy) listings & some hand cutting guitar straps from a hide, and haven’t even thought about turning on Buckaroo. Hope it’s resolved by tomorrow as I do need to get busy etching!
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I’d love an offline option, I do not have internet at home besides hotspotting off my phone so I keep my machine at my shop and I’d have way more time to use it if I brought it home
Agreed. My phone/tv/internet provider has had an area outage three days in a row compared to a Glowforge outage once every 18 months.
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I’m sorry you ran into trouble. We were experiencing a system outage at the time of your report and I believe this caused the issues you were seeing. We’ve resolved the cause of the outage and you should be good to go now. If you’re using the App, you may need to refresh your browser. As others have mentioned on this thread, you can view the timeline of this incident at status.glowforge.com.