Settings lost


#1

A couple of times recently, the settings for some of my projects have vanished. Is there a way to be sure they are saved or not blanked out?


#2

Thanks for reaching out. I’m so sorry you’ve lost your settings.

Can you provide a bit more information to help me look into this? Please let me know:

  1. The URLs for the designs that did not save correctly
    • Open the design in the app
    • Copy the URL in the address bar
    • Paste the URL in an email to support@glowforge.com
  2. Your browser information
    • Go to https://www.whatismybrowser.com/
    • Click the link underneath “Share my system info with tech support”
    • Copy the highlighted link
    • Reply to this, and paste in the link provided
  3. The names of the setting fields that didn’t save

Thanks in advance!


#3

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.


#4