Shadow - Does this mean the camera area needs to be cleaned

psbr.designs · May 25, 2021, 2:19am

Hello

I believe I need to clean the camera area (pic attached) because there’s a shadow. Are my thoughts correct AND what do I use to clean?

Thanks for your help!

ben1 · May 25, 2021, 2:21am

That looks like dust on the lens to me. I would use a microfiber cloth with a little water and/or isopropyl alcohol to clean the lens. It should not move, but if it does you will want to mention it on this support ticket so that you can get assistance if needed.

psbr.designs · May 25, 2021, 2:22am

Thank you! As soon as this engrave is finished I try what you’ve suggested.

psbr.designs · May 25, 2021, 3:24am

We have success! No fog! Thank you and have a great night!

Angie.C · May 25, 2021, 5:04pm

Thanks for your help, @ben1! I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this!