I purchased my Glowforge Basic on 12/19/2019 and was given a estimated delivery date of 1/16/2020.
My order still shows unfulfilled and I have send a few inquiries with no answers.
When I inquired on the 16th as I saw it still showed Unfulfilled as the status I received the following:
“I’m so sorry that you haven’t received tracking for your order. That is frustrating. I know it can make it hard to plan when you don’t know when your shipment will arrive.
I’ve reached out to the team to investigate why you didn’t receive your number, and I’ll follow up as soon as I hear more.”
I replied on the 17th saying it appears that I didn’t get a tracking number because it had not shipped yet based on the status.
I have yet to hear back after I was told it was being checked on in the e-mail 1/16/19 although I did send a reply asking for a update 5 days later and still have heard nothing. And the estimated date of delivery still shows 1/16/20 so I am completely in the dark.