Shipping issues

So I ordered the basic model on Sept 12th and when I ordered, they showed the model in stock and a delivery date of (I believe) Sept 22nd, but definitely a Sept 2018 delivery date. That date of course has passed…I can not get any replies to my emails asking for an updated date. I did get one on friday (9/28) saying they were directing it to a team to get answers, but since then…nothing. It’s like they have all but disappeared and have gone silent. Is this the normal Mode of Operation for this company?

Thanks for reaching out, I’m sorry we didn’t get back to you sooner. We’ve followed up on your email since this deals with your specific order and account. I’m going to close this thread, but if you have additional questions, let us know at or by posting a new topic.