Yep just me again. I have emailed more times than I can count. I was told I would have another replacement unit within 10 days that was on the 18th. Keep in mind I received a faulty unit on the 17th. I’m tired, I have a small home based business and this is my busy season. I have had to issue more refunds than I can count, I have lost sales, and honestly I have considered asking for a refund of my purchase myself. I have been without a working machine for weeks, I have danced around with customer service. I’m patient but not this patient. This is the worst experience ever please fix this. Your existing customers matter just as much as your new sales do or should.
I’m so sorry for the difficulty, and for the delay in getting back to you. I’ve just followed up to your email with us.
Since we’re working on it there, I’m going to close this thread. Please feel free to start a new topic if you have any other questions.