Size in GF is smaller than created in Illustrator

Community Support
1

Hi GF Community!

I created an iPhone stand sized 3"w x 6’h at high resolution (300 dpi) in Illustrator, but when I uploaded it to GFUI, the dimensions were different much smaller. I didn’t realize on the first cut until after I pulled it off the machine. I deleted the image from the dashboard

IMG_6369
IMG_6369612×816 123 KB
and uploaded it again, with the same issue. I had to drag and resize it in GFUI so it cut with the correct dimensions. Is it an export issue in Illustrator or is it something I don’t know about in GFUI?

The image on the left was resized in GFUI; the one on the right was the original cut.

Any ideas would be greatly appreciated!

2

I am not sure about DPI, but when I design I use 96 pixels per inch. Not sure if that is the same, but I don’t have any issues with my designs when I use this setting.

3

A lot of owners use AI, if you share your file, someone might be able to look at it and figure out what the issue is.

4

I believe you want to set up your SVG files without checking Responsive.

image

5 Likes
5

Thanks all!

6

If you use copy/paste from AI to the GF library page instead of exporting an SVG the sizing stays accurate.

7

I’m sorry that you ran into trouble with your design not scaling correctly. Did the advice that @Jules shared regarding SVG settings correct the issue? If you’re still running into trouble, please let us know and we’ll be happy to help!

1 Like
8

Thanks, Ekla. I am not home until tomorrow, but I will try that when I get there.
Donna

9

Hi Ivan. I am not home this weekend but will try when I get back. I’ll let the forum know if it worked.
I really appreciate how helpful everyone has been!

1 Like
10

With the new precision measuring system, I use that in every case to at least double check, what I am working on and to keep any parts aligned.

1 Like
11

That worked!!! Thank you!!

1 Like
12

I’m glad you resolved it! Thank you @Jules for your advice. I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!

1 Like