Slow response on tickets?

Has anyone else experienced slower than normal and/or nonrelevant responses to support issues in the last week or two? Ive got a dead in the water Pro (4months old) that they have claimed 3 different things now and now no responses. Im now entering week 2 of not being able to cut successfully including Proofgrade using GoGM .

I’m sorry for the frustration and that your unit isn’t cutting through material correctly. I’ve followed up with you via email on your original support ticket with next steps, so I’m going to close this forum thread and we’ll continue to assist you via email.

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