small black roller that holds belt came off during routine cleaning ( right side of machine ) as I was taking belt off, trying to put it back on it broke, is it possible to get another?
Yup it has happened before, might help to take a quick pic of it for the support staff when they come and reply to this message and they can work at getting one sent out
I’m so sorry to hear that you’ve hit this snag! I’d be more than happy to work on providing the next steps for replacing this part directly via email. I’ll keep this thread open for the time being, until we’ve verified that you’ve received our direct email response.
I see that my colleague Marc was able to get this resolved for you over email. I’m going to go ahead and close this thread now.
Please don’t hesitate to reach out again should you need anything. We’re happy to help!