Snap marks- scanning for them then scan disappears

[tekwiz33]

I know it’s beta but I wasn’t sure where to put this.

Snapmarks have been working great, I think it’s one of the best new features hands down. This morning though it seems when trying to use them on a file I was using fine for the last two days the glow forge will start to scan then 20 seconds later the scanning message will go away and it does not align or give another message.

[tekwiz33]

Ok this seems to be happening if the GUI removes text with the “We can’t process text” and We have removed text message. The file didn’t have any text showing that was actually removed but removing that art file seems to have fixed the issue. Hope this helps someone else.

[Tom_A]

@tekwiz33

I know it’s beta but I wasn’t sure where to put this.

Here:

Introducing Snapmark (September 2018)

What is Snapmark? Snapmark is a new, experimental feature. Unlike everything else we’ve released, this was not a part of our core feature set - it’s wasn’t part of our original software commitment to deliver to you. For that reason, we haven’t yet decided how it will be released after the beta period is over. It might be a part of the Pro package only, it might be a premium paid software offering, or it might be something else entirely. In fact, we haven’t even decided if we’ll keep it as a f…

Support cannot assist us with Snapmark issues at this time.

[cmreeder]

edit: @Tom_A beat me to the response; but he is quite correct…

@tekwiz33

I know it’s beta but I wasn’t sure where to put this.

Hey @tekwiz33, the best place for discussion of all things snapmark is in this thread:

Introducing Snapmark (September 2018)

What is Snapmark? Snapmark is a new, experimental feature. Unlike everything else we’ve released, this was not a part of our core feature set - it’s wasn’t part of our original software commitment to deliver to you. For that reason, we haven’t yet decided how it will be released after the beta period is over. It might be a part of the Pro package only, it might be a premium paid software offering, or it might be something else entirely. In fact, we haven’t even decided if we’ll keep it as a f…

Because it is in beta still, the customer support team isn’t set up to address any problems with it. There are lots of folks with quite a bit of experience that are fairly responsive on that discussion.

It looks like you sorted out your problem? If you hit any more snags, though, discussion there. And you can see what pro tips others have shared, too.