Some cuts and scores are wavy

I’m so sorry to hear that you’ve hit this snag!

It seems you got some great advice from everyone here about this. Thank you, everyone, for helping! Like @Jules mentioned it is the carriage plate that is causing this issue. I will need a bit of information Emailed into us so we can get this part shipped to you.

Could you please email us your Shipping Address and Phone number? You can send that email to support@glowforge.com and when we get it we will finish up the process there.

2 Likes

I sent that information via e-mail. Thanks!

Thank you for sending us your shipping information. I have just replied there with an update on the status of your replacement part.

We are going to keep working on this there, so I’m going to close this thread.

1 Like