Something else

hello, i bought a svg file it shows that it is cut out, but when i try it, it just engraves. i contacted the seller and he said to change it from engrave (blue color) to cut ( red color). How would i do this?
thank you

Click on the design on the left, and select cut, score or engrave.

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ok i will try it. thank you

i just tried it. it is grey and it comes up saying sorry bitmap can only be engraved

You need a vector file to cut or score. Sounds like you need to contact the person you bought it from.

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ok, thank you have a great Day

DORIS, WHOMEVER YOU BOUGHT THE FILE FROM MAY HAVE OFFERED IT IN SEVERAL FORMATS. I HAEV DONE THIS BY ACCIDENT TOO, AND I WENT BACK TO THE SITE I PURCHASED IT FROM AND DOWNLOADED THE SVG FILE THAT WAS AVAILABLE. Sorry about all caps new keyboard and obviously I am not accustomed to the keys yet. Best of luck!

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