Spare Parts

My new Glowforge Plus has less than two hours run time on it and a track wheel broke. It appears that I did not do enough homework on support for this machine. Has been a week of emails back and forth on an obvious fix, and still waiting for a new wheel to ship.

Is it not obvious that I was running the machine so I have work to complete.

Can someone help me with an outside source for this wheel? It has to be a common part used on other equipment. Have asked support how I can buy spare parts and they don’t seem to know.
broken track wheel|375x500

I’m so sorry you ran into trouble so soon! Unfortunately we don’t know of any other vendors who sell this part because it’s custom made for your Glowforge.

I’ve sent you an email with more information on how we can fix this for you, so I’m going to close this thread.