I’ve been in love with my glowforge since getting it, to the point I’ve turned back into forum lurker here. However, the last couple weeks I’ve ran a couple jobs that seem to show the stepper motors not working properly.
It’s not every job either… About once every 10-15 hours or so of use. Started a couple weeks ago. Day before last I ran a job engraving a box for a personal gift, and you can see the crest here show where the stepper didn’t move. Upon further looking, it looks like it shifted right instead of up
You might want to check the belts and wheels and rail surfaces just to be sure. I ran a job that had bits of masking flying all over the place and was amazed where some of them ended up.
@Sawa, do you remember the date/time of some of the prints that showed the issue? That might help us research. Also, as @paulw said, checking for bits is a great idea.
The time of that pictured failed print was last week I’m the wee hours, Tuesday or Wednesday very early morning. I’ve ran that print again and about a half dozen other prints in same material with no issue.