Still having issues with alignment. I have followed all the instructions I was given.
“Use Proofgrade™ materials.
If you don’t use Proofgrade materials, use a precision set of calipers to measure your material, and enter the thickness in the “uncertified materials” dialog.
Use material that is not warped or tilted.
Place your design near the center of the bed.
Clean the area underneath your crumb tray, particularly the four indentations on the floor.
Reboot the machine. Alignment can drift over time, particularly if you bump the head of your Glowforge while removing material.
Should you finish all of these steps, and find that you have an alignment error of more than 1/4”, please try the following troubleshooting steps:
Turn off your Glowforge.
Check for small pieces of debris or dust.
Check the lower door to make sure it closes all the way. It may require some force to open, but open it, wipe any dust off the edges, and close it all the way.
Remove the tray and clean any dust or debris from the surface underneath. Pay careful attention to remove all debris from the four dimples where the tray rests.
Check the lid to make sure it closes all the way. Small particles of material, such as dust or debris, can prevent it from closing completely.
Check the surface your Glowforge is on to make sure it’s flat. Ensure it is not twisted slightly and that there is no debris propping up one side of the machine.
Turn your Glowforge back on.
We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Place Proofgrade Draftboard in the center of the bed and print the Gift of Good Measure using the default settings.
When the print finishes, without moving your artwork or your material, take a screenshot of the workspace to show us the difference between the artwork placement and the actual print placement. Make sure to include the rulers in your screenshot and show as much of the bed as possible."
The alignment seems more than 1/4" now in the left side. I though alignment problems were being fixed? Please advise and see attached photos. Date was 8/14/18 at about 8:00 AM EST.