Still Offline

I’ve been using GFpro for an hour today.

I cut and engraved birch wood. but while I set the cutting power and speed GFpro got offline. I restart my computer and GF but still Offline.

I think out side is hot but the any messages isn’t shown on my screen.

What color is the start button during this?

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I’m so sorry you ran into trouble while printing. I’ve extracted the log files from your Glowforge to review your most recent connections. It looks like your Glowforge is connected and you’ve been able to print since contacting us. That’s great!

Could you please let me know if you’re still experiencing any problems?

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yes I switch off and after an hour I could use my GFpro.

Thank you very much.

Sorry for my late reply.

I can use my GFpro now.

Good news to hear. Feel free to reach out with any question you may have.

I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at We’re here to help!