Hello-my previous thread was shut down, however I’ve only received one email from support in 36 hours with one suggestion (which did not work.)I can’t wait hours and hours between responses for trouble shooting.
On Saturday I started having issues cutting:
1/8 proofgrade basswood
1/8 inch Baltic birch
Does not recognize proofgrade most times
Engraving is wonky as well
I ran gift of good measure multiple times, won’t cut
I recalibrated camera-still nothing
Everything is cleaned
It will cut a small, simple image such as a shamrock but nothing more complex and engraving is still wonky and pixilated.
I purchased my Pro in January and have logged very few hours on it. In a glowforge FB page page there seems to be multiple people having same issue at same time. Could this be an app issue?
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’m closing this thread, and I’ve sent you an email with additional details. I’m so sorry about the bad news.