Please do not close my post. Glowforge has been in touch with me but I really don’t understand why we cannot open files. There need to be a better answer after a weeks time of having this issue. I’m sorry but this is unacceptable.
Original post: I am still having issues with “Rendering Your Design” and every time I open a file it corrupts it making the file useless. I am literally ruining all my files. This has been happening since last Saturday and I now I’m spending more time explaining to customers why I can’t send them their stuff than anything else. I need this fixed ASAP.