Does anyone know the time frame to have a refurbished machine shipped for my under warranty unit? I was under the impression that it would be shipped right away but I am coming up on my 10 days now and still don’t have a tracking number so it obviously won’t be here in the time frame I was communicated. Customers have contacted me about refunding their orders.
I’ve tried sending emails but with the same message that they are processed when they are ready, or that they don’t know what’s at the repair location. Is it due to no refurb units being available for shipment? How long am I supposed to wait?
I am getting beyond frustrated at this point. I understand I am not the only Customer, but these cost way too much money to have zero support or response and zero timeliness on replacements being sent. I am regretting purchasing a glowforge at this point - I wish I had spent a little more and bought a laser that actually has support.